What’s Your Pain?

When professionals in the alarm industry get together at large conferences or during an informal chat, the conversation typically turns to shared problems in running a company or managing jobs.  Everyone has points of pain.  Everyone is looking for solutions that have worked for others. Some issues common to all of us are collections, changing…

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Full Integration of Software – Part 2

Having established the benefit of integrated software in promoting workplace enrichment, there are benefits in software modules communicating with each other and sharing a common database in real time. An unfortunate but all too common example is the customer who wants service but does not pay their bills.  In a pieced together set of software…

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Full Integration of Software – Part 1

In discussing with alarm dealers how they use various software options, I was struck by a common theme voiced by many of them.  Software is often used in a piecemeal manner.  The alarm dealer finds software that fulfills needs as they arise.  Job tracking is a good example. Stand-alone software by itself may perform the…

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